Frequently Asked Questions

The amount that you enter for buildings cover should be an estimate of the cost of rebuilding in the event of a total loss such as a fire.  This should include all building costs including outbuildings and perimeter walls plus site clearance and professional fees.

If you have a mortgage, your mortgage company should be able to tell you the appropriate figure based on their initial survey and allowing for inflation.

Alternatively, you can obtain an estimate using the BCIS House Rebuilding Cost Calculator. You will need to calculate the area of each floor of the property using the external dimensions (in feet or metres) then add the floor areas together to give the total.

Note however, that the calculator is not appropriate for all houses and is no substitute for professional advice, particularly where a property has unusual features. A professional valuation can be obtained from a chartered surveyor in your area - www.ricsfirms.com

IMPORTANT: If the sum insured does not adequately cover the full reinstatement cost of your home, this may invalidate your policy or reduce claims settlements.

You should specify a figure that will adequately cover the cost of replacing all your belongings within the property, including electrical equipment, appliances, soft furnishings, carpets, curtains, clothing, jewellery and any other items of value.

It is vitally important that your chosen sum insured is adequate to compensate you for the full reinstatement/replacement cost of your property's contents, in the event of a total loss.

If the sums insured do not adequately reflect the full reinstatement/replacement value of your contents, this may invalidate your policy or reduce claims settlements

New for Old means that the insurer will replace the item you're claiming for with a brand new one of equivalent specification and where possible, the same make.

Valuables are defined as Jewellery, precious stones, articles made from gold, silver and other precious metals, watches, furs, collectors’ items and works of art.

Cover for unspecified valuables within the home is included for up to 30% of the Unspecified Contents sum insured.

Any valuable item valued more than £2,500 must be specified separately on the policy schedule.

Personal possesions are items such as jewellery, clothing, baggage, cameras, musical instruments and sports equipment that belongs to you and that you wear or carry outside the home. The single article limit for unspecified personal Possessions is £2,500 and any single item over this value will only be insured if listed in your schedule. You will be able to enter these items yourself when buying your policy online.

If you wish to include cover for personal Possessions, the sum insured that you choose should be the total replacement/reinstatement value of items to be covered.. We provide worldwide cover for personal Possessions.

Cover for specified laptops and mobile phones can be added if required. The sum insured you choose should be the total replacement value of the items to be covered.   On most policies, Laptops and mobile phones are not covered unless individually specified.

Yes, payment can be made as ten monthly instalments by direct debit (subject to a finance charge) or a single payment by debit or credit card.

Once we have received your payment, we will send out your policy by email. Providing there has been no claim, you have the right to cancel the policy within 14 days of receiving your policy documents with a full refund.

After the expiry of the statutory cooling off period, your policy will continue as a contract for twelve months. If your insurance is cancelled for any reason after the first 14 days, a pro-rata refund will be made to you, excluding our Magnet fee which is noted on your Policy Schedule. Optional add-on policies such as Legal Expenses and Home Emergency Cover are non-refundable after the first 14 days.
There will be no return of premium if a claim has been made during the current year of insurance. If you pay by instalments, please refer to your credit agreement.