If you cannot find the answer to your question here, our helpline staff are
available to assist during office hours, Monday to Friday.
What figure should I give for rebuilding costs?
The amount that you enter for buildings cover should be an estimate of the cost of
rebuilding in the event of a total loss such as a fire. This should
include all building costs including outbuildings and perimeter walls plus site
clearance and professional fees.
If you have a mortgage, your mortgage company should be able to tell you the
appropriate figure based on their initial survey and allowing for inflation.
Alternatively, you can obtain an estimate using the
BCIS House Rebuilding Cost Calculator. You will need to calculate the
area of each floor of the property using the external dimensions (in feet or metres) then add the floor areas together to
give the total.
Note however, that the calculator is not appropriate for all houses and is no
substitute for professional advice, particularly where a property has unusual features.
A professional valuation can be obtained from a chartered surveyor in your area -
IMPORTANT: If the sum insured does not adequately cover the full reinstatement cost of your home, this may invalidate your policy or reduce claims settlements.
For example, if you insure your buildings for £100,000 but the actual rebuilding
cost would be £200,000, you have under-insured by 50%. Any future claim settlement could potentially
therefore be reduced by 50% and you would have to fund the shortfall yourself.
How do I calculate the value of my contents?
You should specify a figure that will adequately cover the cost of replacing all
your belongings within the property, including electrical equipment, appliances,
soft furnishings, carpets, curtains, clothing, jewellery and any other items of
It is vitally important that your chosen sum insured is adequate to compensate
you for the full reinstatement/replacement cost of your property's contents, in
the event of a total loss.
If the sums insured do not adequately reflect the full reinstatement/replacement value of your contents, this may invalidate your policy or reduce claims settlements
For example, if you choose a Contents sum insured of £15,000 but the actual
replacement/reinstatement value was £30,000, then you have under-insured by 50%.
Therefore, any future claim settlement could potentially be reduced by 50%.
What is meant by New for Old?
New for Old means that the insurer will replace the item you're claiming for
with a brand new one of equivalent specification and where possible, the same
make. This applies to all contents claims apart from when you're claiming for
clothing or household linen where we make a deduction for wear and tear.
What are Valuables?
Valuables are defined as Jewellery, precious stones, articles made from gold, silver and
other precious metals, clocks, watches, furs, guns, photographic
equipment, musical instruments, collectors’ items pictures and other
works of art, rare and unusual figurines and ornaments and antiques.
Cover for unspecified valuables within the home is included for up to 25% of the Unspecified Contents sum
What are Personal Belongings?
Personal possesions are items such as jewellery, clothing, baggage, cameras,
musical instruments and sports equipment that belongs to you and that you wear
or carry outside the home. The single article limit for unspecified personal belongings is
£2,500 and any single item over this value will only be insured if listed in your schedule.
You will be able to enter these items yourself when buying your policy online.
If you wish to include cover for personal belongings, the sum insured that you
choose should be the total replacement/reinstatement value of items to be
covered.. We provide worldwide cover for personal belongings.
Are my laptops and mobile phones covered?
Cover for specified laptops and mobile phones can be added if required. The sum insured you
choose should be the total replacement value of the items to be covered.
On most policies, Laptops and mobile phones are not covered unless individually specified.
Can I pay monthly?
Yes, payment can be made as ten monthly instalments by direct debit (subject to a finance
charge) or a single payment by debit or credit card.
What if I decide to cancel my policy?
Once we have received your payment, we will send out your policy in the post within
three to five working days. Providing there has been no claim, you have the
right to cancel the policy within 14 days of receiving your policy documents
with a full refund.
After the expiry of the statutory cooling off period, your policy will continue
as a contract for twelve months. If your insurance is cancelled for any reason
after the first 14 days, a pro-rata refund will be made to you, net of our setup
costs of around £42.00. Optional add-on policies such as Legal Expenses and
Home Emergency Cover are non-refundable after the first 14 days.
There will be no return of premium if a claim has been
made during the current year of insurance. If you pay by instalments, please
refer to your credit agreement.